Most passengers are unaware that they are entitled to a refund for a delay of more than 15 minutes on the Tube. Figures have been uncovered which show that out of a potential 11 million Tube passengers only 330,000 claimed compensation for delays in 2010.

No one should have to wait more than 15 minutes for a tube train, yet 14 million people had to last year. Every tube traveller needs to be aware that they are entitled to compensation when such delays take place.